Wednesday, January 10, 2024 - 10:43
GHA Complaints and Advice Procedures

It is important that the public understands the procedures available within the hospital for assistance, feedback and complaints. The GHA has created a short video to go through the procedure. The video is available online at:
https://youtu.be/qvSid2PN8Rw


Patients are encouraged to first raise any concerns regarding appointments and referrals with the Patient Advocacy and Liaison Service (PALS), whose dedicated staff serve as a bridge between patients and the GHA. PALS has a clear mission to foster open lines of communication, collaborate with healthcare staff and investigate concerns.

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