They add: Despite the introduction of the new system, there are a number of processes which are still performed manually and are not part of the ASYCUDA system. The net effect of this means that paper forms, invoices and cargo manifests still have to be taken to Customs and then be collected. Payments to Customs can only be made physically by cheque which requires additional journeys to Customs to clear goods.

The process for importing foodstuffs is just as cumbersome as forms and certificates need to be completed and delivered physically to the Environmental Agency at the EPU.

It is true that ASYCUDA has certainly improved things but there are still a lot of manual processes required to import and clear goods. These should all be brought fully online if local businesses and the government are to enjoy the full benefits of the ASYCUDA platform.

Similarly, when family friendly hours were introduced across the public sector in 2015 the government promised longer public counter hours and more efficient government. The net result was that the civil service got the family

friendly hours but the promised improved efficiency has remained a distant wish.

In April this year, new fees were introduced to register each new vacancy at the ETB. E-government which has been promised by the government for many years is still not available and local businesses have to waste time going to and from various government offices to submit forms, pay licence fees or obtain an official stamp.

02-09-2019 PANORAMAdailyGIBRALTAR